How do I sign in if I can’t remember my password?
Forgot your password? No problem. Click where it says Forgot your password? We’ll send you a link to reset your password.
How do I sign in if I can’t remember my email?
Forgot which email you used? Send an email to email@example.com with your name and shipping address and one of our customer experience experts will help you out!
Why didn’t I get a forget password email?
If you can’t find the email we sent, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add firstname.lastname@example.org to your “Safe Senders” or “Trusted Sites” list.
How does my ContactsCart customer portal work?
You have the ability to make changes to your account directly from your online account portal. From your customer portal, you can: change your delivery schedule, edit your shipping information, view your purchase history, edit your billing/payment information, and even change your account email address. Log in to your customer portal here.
What contact lens brands do you carry? Do you sell name brand lenses?
You can order with confidence knowing that ContactsCart carries the same contact lenses that you would get from your eye doctor. This includes brands like Acuvue, Soflens, Air Optix Aqua, PureVision, Focus, and Biomedics as well as hard-to-find specialty lenses such as toric and multifocal contact lenses. For a full list of brands and lens type please click here.
What if I can’t find my contact lenses on the website?
If you can’t find your contact lenses on our website, it may mean we do not currently have them in stock, or that we do not carry that particular brand or lens. Please email us at email@example.com and one of our customer experience experts will be more than happy to confirm the product in question and get your feedback on the brands and lenses that we stock.
Do you carry daily disposable lenses? Bi-weekly lenses? Monthly lenses?
Yes, we do! For a full list of the brands and lenses we have in stock, please click here.
How does my subscription work?
If you are a new customer, your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you never run out of contact lenses. After you place your initial order, you will be able to change the frequency of your shipments to suit your schedule through the online portal.
I don’t wear contact lenses every day. Can I get shipments less frequently?
Yes, log in to your ContactsCart customer portal here to update your shipment frequency. You can then select the option “Subscriptions”, then “Edit” and then “Change next charge date” to the date that you prefer for the next shipment to be delivered.
Can I purchase contacts for one eye only rather than both eyes?
Yes! Simply check the box that says “Need contacts for 1 eye only?” then proceed with entering your prescription information and checking out.
What is your return policy?
You may return your shipment for a full refund of the product cost (i.e., excluding shipping and handling costs) within 30 days of receiving the package as long as the boxes are unopened. Unfortunately, we cannot accept returns if any of the contact lens boxes containing your lenses have been opened, because we cannot guarantee that the lenses haven't been tampered with. To make your return simply contact us at firstname.lastname@example.org to request your postage prepaid return mailing label. Finally, please let us know at email@example.com if you have received any lenses that don’t feel right and we’ll be more than happy to take care of you.
Someone placed a fraudulent order. How can I stop it from shipping?
Oh no! If you think someone placed a fraudulent order call your bank and let them know. That way they can put a stop to the charge and then they will inform us and we'll cancel the order and notate that it was due to it being fraudulent. Please get in touch with our team at firstname.lastname@example.org so we are aware of the situation.
May I change my subscription? How?
For help with changing your subscription please contact us at email@example.com and one of our customer experience experts will be happy to assist you.
May I cancel my subscription?
Yes, of course - you're in control. You may cancel your subscription any time before your next order is processed by calling us at (720) 809-8878 between 9AM and 5PM EST, Monday through Friday, excluding federal holidays. Kentucky customers please call us at (859) 577-9160. California customers may also cancel their subscriptions via email at firstname.lastname@example.org.
What if I’m ordering for someone else?
No problem! If you’re ordering lenses for someone else, simply send us an email with your name, order number, and the full name of the person you would like to update the order for at email@example.com to let us know and we’ll make sure to update the order.
What shipping options are available?
We use USPS Standard Economy Shipping which normally takes between 5-10 business days.
Where do you ship?
We currently ship to the U.S. including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.
How long does it take to deliver lenses?
For regular shipments, we use USPS Standard Economy Shipping, which normally takes between 5-10 business days. Shipments to areas outside the continental United States may take longer.
What is the cost of shipping for each delivery?
Shipping is completely free!
Can I change the shipping method once my order has shipped?
Sorry - no. Once your order ships we are unable to modify the method by which it was sent.
How do I update my shipping address?
You can update your shipping information by logging into your customer portal here, and selecting the option “Subscriptions”. Then select “Edit” to update your shipping address.
What forms of payment do you accept?
We accept all major credit and debit cards and PayPal. We also accept FSA or HSA payment (see below).
Do you accept vision care insurance as payment?
We don’t deal with your insurance provider directly, but you can use your ContactsCart receipt to submit into your provider for reimbursement. Email us at firstname.lastname@example.org and we will send you a copy of your invoice!
May I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for my lenses?
Yes! If your FSA or HSA card is affiliated with a major credit card, you can use it to make lens purchases
How do I update my billing information?
You can update your billing information by logging into your customer portal here, and selecting the option “Billing Information”. Then select “Update Card” to update your card on file and billing information.
Do I need a contact lens prescription to place an order?
Yes. We require that you have a valid, unexpired prescription for the contact lenses you ordered. After you submit your order, we will act on your behalf to quickly verify your prescription information with your eye care provider so we can get your subscription started. By ordering lenses from ContactsCart, you’re giving us permission to contact your eye care provider on your behalf to verify your prescription.
How do I order if I don’t have a physical copy of my prescription?
It’s easy! After selecting the brand and type of contact lens you were prescribed, simply enter your power and other relevant parameters (e.g., base curve, axis, cylinder) for each eye. Next, select your eye care provider from our database (or type it in if you don’t see your provider listed). We’ll confirm the rest, and will reach out to your eye care provider on your behalf to ensure we have the right information.
Can I use a prescription from an eye care provider outside the U.S.?
At this time, we unfortunately cannot honor prescriptions from eye care providers outside the US.
What happens if my prescription changes?
If your prescription changes (or if you entered it incorrectly), feel free to contact us at email@example.com and we'll change your prescription and re-verify with your doctor. Also, please make sure to update your prescription before we send out your next order! Once your package is shipped, you’ll need to pay for a replacement box if you later find out you need a new prescription.