FAQ

Forgot your password? No problem. Click where it says Forgot your password? We’ll send you a link to reset your password.

After placing your first order, you will automatically receive an email invite to activate your account with one click. Once your account is activated, you can log into the customer portal and check the status of your shipments! If you’re having trouble creating or logging into your account feel free to contact us via chat or email to help@contactscart.com.

Forgot which email you used? Please get in touch via chat or email at help@contactscart.com with your name and shipping address and one of our customer experience experts will help you out!

If you can’t find the email we sent, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add help@contactscart.com to your “Safe Senders” or “Trusted Sites” list.

You have the ability to make changes to your account directly from your online account portal. From your customer portal, you can: change your delivery schedule, edit your shipping information, view your purchase history, edit your billing/payment information, and even change your account email address. Log in to your customer portal here.

You can order with confidence knowing that ContactsCart carries the same contact lenses that you would get from your eye doctor. This includes brands like Acuvue, Soflens, PureVision, Focus, and Biomedics as well as hard-to-find specialty lenses such as toric and multifocal contact lenses. For a full list of brands and lens type please click here.

If you can’t find your contact lenses on our website, it may mean we do not currently have them in stock, or that we do not carry that particular brand or lens. Please get in touch via chat or email at help@contactscart.com and one of our customer experience experts will be more than happy to confirm the product in question and get your feedback on the brands and lenses that we stock.

Yes, we do! For a full list of the brands and lenses we have in stock, please click here.

If you are a new customer, your subscription frequency will be set to ship in 1-month, 3-month, or 6-month intervals, depending on the brand and type of lens you selected, to make sure that you'll always have the lenses you need. After you place your initial order, you will be able to change the frequency of your shipments to suit your schedule through the online portal or cancel your subscription at any time.

Yes, log in to your ContactsCart customer portal here to update your shipment frequency. You can then select the option “Subscriptions”, then “Edit” and then “Change next charge date” to the date that you prefer for the next shipment to be delivered.

Yes! Simply check the box that says “Need contacts for 1 eye only?” then proceed with entering your prescription information and checking out.

Yes, you will just have to check out twice! First go through the full checkout process with the first contact lens brand, (make sure you select the option “Need contacts for 1 eye only”) and place your order. This will create your ContactsCart customer account. Next, simply go back to the ContactsCart homepage and complete the checkout process for the second contact lens brand.

As long as the boxes containing your contact lenses are unopened, you may return your shipment for a full refund of the product cost within 14 days of receiving the package. Unfortunately, we cannot accept returns if any of the contact lens boxes containing your lenses have been opened, because we cannot guarantee that the lenses haven't been tampered with. To make your return simply contact us via chat or email at help@contactscart.com to request your postage prepaid return mailing label. Finally, please let us know via chat or email at help@contactscart.com if you have received any lenses that don’t feel right and we’ll be more than happy to take care of you.

Oh no! If you think someone placed a fraudulent order call your bank and let them know. That way they can put a stop to the charge and then they will inform us and we'll cancel the order and notate that it was due to it being fraudulent. Please get in touch with our team via chat or email at help@contactscart.com so we are aware of the situation.

You may make changes to your subscription, such as altering the frequency of shipments, from your user profile. Or, if you need help, please contact us via chat or email help@contactscart.com and one of our customer experience experts will be happy to assist you.

Yes, of course - you're in control. You may cancel your subscription any time before your next order is processed by calling us at (888) 658-5208 between 9 AM and 9 PM ET, seven days a week, excluding federal holidays. Kentucky customers please call us at (859) 577-9160. California and New York customers may also cancel their subscriptions via email at help@contactscart.com.

No problem! If you’re ordering lenses for someone else, simply send us an email with your name, order number, and the full name of the person you would like to update the order for at help@contactscart.com to let us know and we’ll make sure to update the order.

We use USPS Standard Economy Shipping which normally takes between 5-10 business days.

You'll be sent a shipping confirmation email with a tracking link once your order has shipped. You can also log into your ContactsCart account to check your order status or reach out to us via chat or email at help@contactscart.com to ask for updates.

We currently ship to the U.S. including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses.

For regular shipments, we use USPS Standard Economy Shipping, which normally takes between 5-10 business days. Shipments to areas outside the continental United States may take longer.

Due to delays because of Covid-19, you should receive your shipment within the next 5-10 business days.

Shipping is completely free!

Sorry - no. Once your order ships we are unable to modify the method by which it was sent.

You can update your shipping information by logging into your customer portal here, and selecting the option “Subscriptions”. Then select “Edit” to update your shipping address.

Yes, log in to your ContactsCart customer portal here to update your shipment frequency. You can then select the option “Subscriptions”, then “Edit” and then “Change next charge date” to the date that you prefer for the next shipment to be delivered.

We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay. We also accept FSA or HSA payment (see below).

We don’t deal with your insurance provider directly, but you can use your ContactsCart receipt to submit into your provider for reimbursement. Email us at help@contactscart.com and we will send you a copy of your invoice!

Email us at help@contactscart.com and we will send you a copy of your invoice.

Yes! If your FSA or HSA card is affiliated with a major credit card, you can use it to make lens purchases

If you received a coupon with a discount code, you can enter it in the order summary box after entering your shipping address. For some promotions, the discounts are applied automatically at checkout so you can save and relax!

We are required to apply state and local sales tax to your ContactsCart subscription payments. The amount of the sales tax depends on your current ZIP code and ContactsCart subscription plan. You will see the added sales tax at checkout (if charged in your state).

You can update your billing information by logging into your customer portal here, and selecting the option “Billing Information”. Then select “Update Card” to update your card on file and billing information.

Yes. We require that you have a valid, unexpired prescription for the contact lenses you ordered. Before we ship any contact lenses to you, we are required to either review a copy of your current prescription or contact your eye care provider regarding the prescription information you provide to us. By completing your purchase, you are consenting to us contacting your eye care provider for that purpose.

You can follow our guide here on how to read your prescription.

You can still place an order if you do not have a copy of your prescription. If you know your prescription info (check on the side of your contact lens box for your current Rx) you can provide it to us during the ordering process, along with the name of your eye care provider or clinic. We will contact your eye care provider on your behalf. If you do not provide us with a copy of your prescription, there is a chance that you may order and receive contact lenses other than those you were prescribed, since we rely on info from you and your eye care provider in order to complete your order.

At this time, we unfortunately cannot honor prescriptions from eye care providers outside the US.

If your prescription changes, please contact us at help@contactscart.com and we'll change your prescription. Include a copy of your updated prescription or we will contact your eye care provider first. Also, please make sure to update your prescription before we send out your next order! Once your package is shipped, you’ll need to pay for a replacement box if you later find out you need a new prescription.