You'll be sent a shipping confirmation email with a tracking link once your order has shipped. You can also log into your ContactsCart account to check your order status or reach out to us at help@contactscart.com to ask for updates.
As long as your contact lenses are in their original, unopened boxes, you may return them for any reason within 14 days of receipt to receive a refund. Return shipping is on us, but we charge a $5 restocking fee. Additionally, you may exchange your contact lenses at no cost within 14 days of receipt if you have opened the box and found that they are different from what you ordered or are defective. The fastest way to initiate your return or exchange is to contact us via chat or phone at (888) 658-5208 to request a pre-paid mailing label. In order to receive your refund or exchange, you then have 14 days to drop off your return at the shipping carrier before the mailing label is voided.
After placing your first order, you will automatically receive an email invite to activate your account with one click. Once your account is activated, you can log into the customer portal and check the status of your shipments! If you’re having trouble creating or logging into your account feel free to send an email to help@contactscart.com.
Shipping is completely free!
If your prescription changes, please contact us at help@contactscart.com and we'll change your prescription. Include a copy of your updated prescription or we will contact your eye care provider first. Also, please make sure to update your prescription before we send out your next order! Once your package is shipped, you’ll need to pay for a replacement box if you later find out you need a new prescription.
Yes! Simply check the box that says “Need contacts for 1 eye only?” then proceed with entering your prescription information and checking out.
Yes, you will just have to check out twice! First go through the full checkout process with the first contact lens brand, (make sure you select the option “Need contacts for 1 eye only”) and place your order. This will create your ContactsCart customer account. Next, simply go back to the ContactsCart homepage and complete the checkout process for the second contact lens brand.
We don’t have any hidden processing fees!
You can reach out to us via phone ((888) 658-5208), email (help@contactscart.com), or live chat. We have real human agents who will be more than happy to take care of you :).
